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Frequently Asked Questions

1) What services do forwarding agents provide? 

Forwarding agents arrange shipping and customs documents.


2) What services do freight forwarders provide?

Freight forwarders organize shipments for individuals or corporations to get goods from the manufacturer or producer to a market, customer or final point of distribution.


3) What is a Third Party Logistics (3PL)?

A third party logistics provider is a firm that provides services to its customers of outsourced logistics services for part, or all of their supply chain management functions. Third party logistics providers typically specialize in integrated operation, warehousing and transportation services that can be scaled and customized to meet customers’ needs.


4) What is an inland port?

An inland port is simply a port on an inland away from the seaport.


5) What is Multimodal transport?

Multimodal transport is the transportation of goods under a single contract, but performed with at least two or more different means of transport.


6) What is dimensional weight?

The concept of dimensional weight (also known as "dim weight" or "volumetric weight") has been adopted worldwide by the transportation industry as a mean of establishing a minimum charge for the cubic space a shipment occupies while in transit. Carriers use the greater of the actual weight or dimensional weight to calculate shipping charges, based on the following formula: 
(Length x Width x Height) / (Dimensional Factor).  The "dimensional factor" varies based on metric versus imperial measurement, as well as whether the shipment is domestic versus international. 


7) What is a Safety Data Sheet (SDS)?

Safety Data Sheets (SDS) provide information about substances and their associated hazards. Safety Data Sheets describe:


  • ​Properties and uses of a substance.

  • Health hazard information.

  • Precautions for use.

  • Safe handling requirements.


Safety Data Sheets are prepared and distributed by manufacturers and importers of substances. Suppliers of substances are responsible for distributing the SDS prepared by the manufacturer or importer. Click here to learn more. 


8) What are Incoterms?

Incoterms, also known as International Commercial Terms were published by the International Chamber of Commerce (ICC) to communicate the tasks, costs and risks associated with the transportation and delivery of goods. These commercial terms are intended to minimize or eliminate altogether possible uncertainties arising from different interpretation of the rules in different countries. Also, it is used to determine the responsibilities of the buyer and seller clearly. The incoterms are recognized and accepted by governments, legal authorities and practitioners globally. Click here to learn more. 


9) Will our information be kept private?

Yes. All information and data relating to our customers are stored away from unauthorized personnels. Muhibbah is bound by the Personal Data Protection Act (PDPA) 2010. Click here to learn more. 


10) Who should I contact to request for new business enquiries?

You may contact our Business Development team, Mr Murali at 03 3167 1111 ext 204.

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